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GETTING HELP

Find answers.
Keep moving.

Straightforward guides for setting up and using Vendaku. If you need help with your account, contact us through the signed-in Support tab.

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Made for everyday Nigerian businesses · Works in your browser

✳ ORDER MANAGEMENT✳ SERVICE BOOKINGS✳ STOREFRONTS✳ PAYMENT RECORDS✳ DELIVERIES✳ CUSTOMER RECORDS✳ FLASH SALES✳ ORDER MANAGEMENT✳ SERVICE BOOKINGS✳ STOREFRONTS✳ PAYMENT RECORDS✳ DELIVERIES✳ CUSTOMER RECORDS✳ FLASH SALES
YOUR FIRST STEPS

The basics, made simpler.

Everything you need to begin using your workspace.

01✳

Create an account

Get started with your email and password. Confirm your email if prompted.

02✳

Set up your business

Choose a business name, category and the type of work you do.

03✳

Publish your storefront

Add your business contact, logo, cover photo and published offerings.

04✳

Record an order

Track the customer's request, balance and progress.

05✳

Track manual payments

Record transfers or cash and verify them against your own actual payment records.

06✳

Reach support

Use the Support tab in your signed-in account for account-linked requests.

COMMON QUESTIONS

Things merchants ask.

Quick answers to the next steps.

Can customers place an order before WhatsApp?+

Yes. Customers complete the order request form first. The request is recorded and a WhatsApp message opens with the order reference.

Why aren't my products visible?+

Check that your business storefront is published and the individual offerings are marked as published. Sample listings may be separate from your live products.

How do I update my logo and cover?+

Open your Business settings. Upload your branding, save it and refresh the public storefront.

Can customers track deliveries?+

Vendaku supports customer tracking links and manual delivery-status updates. It does not provide live GPS tracking.

Are payment records independently verified?+

No. Merchants are responsible for confirming bank transfers or cash receipts.

Is Google Business Profile connected automatically?+

No. Live connection requires approved API access and integration setup. Any unavailable integration should remain labelled accordingly.

READY WHEN YOU ARE

More questions? We're here.

Open your signed-in workspace to reach support.

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